Shipping Policy:
At Caleto, we aim to deliver your orders as quickly as possible.
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Processing Time: Orders are processed within 1-3 business days.
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Shipping Time: Depending on your location, delivery may take 6-9 business days.
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Priority Express shipping: Most of our products are available for expedited shipping, to arrive in 3-5 business days after the order is placed.
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Tracking: A tracking number will be provided via email once your order is shipped.
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Shipping Charges: Shipping costs are calculated at checkout and may vary based on your location and order size.
Refund Policy:
At Caleto, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free refund policy.
Eligibility for Refund:
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Items must be returned within 30 days of receipt.
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Products must be unused, in their original packaging, and in the same condition as received.
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Proof of purchase is required for all returns and refunds.
Non-Refundable Items:
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Gift cards
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Personalized or custom-made products
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Clearance or final sale items
How to Request a Refund:
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Contact our support team at support@caleto.com with your order details.
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Our team will review your request and provide return instructions if eligible.
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Once we receive and inspect the returned item, we will process your refund to the original payment method within 5-7 business days.
Late or Missing Refunds: If you haven’t received your refund yet, please check your bank account or contact your payment provider. If you still need assistance, reach out to us at support@caleto.com.
For more details, visit our website: https://caleto.com/